Making a complaint
MAKING A COMPLAINT
Even with the best efforts possible, we know things can go wrong.
So, if you are dissatisfied with any aspect of our service, please let us know as soon as possible.
You can also contact us by the following email as it is sometimes easier to write quick message.
Please make sure you describe your complaint, what you expect from us, your name, address and contract details (eg policy numbers)
Once you have sent your complaint, we will do our best to resolve the problem immediately. If we need more time to investigate, we will :
- Acknowledge receipt of your complaint
- Provide you with a reference number
- Send a final answer within a reasonable timeline
In case you are not satisfied with the response provided by us, or you did not receive any response from us, you can contact the mediator to this email address: firstname.lastname@example.org.
The mediator will come back to you within 60 days following your email request.